3.22.22
Navigating the healthcare industry can be a challenge on its own. For parents or other caretakers of children, the additional concerns about addressing their child’s pain, 找到一个及时的约会, and coordinating between work and school schedules can make the task of taking a child to see a provider seem nearly impossible.
幸运的是, healthcare organizations can ease this process for pediatric patients, 他们的家庭, 和提供者. These steps will ultimately differentiate pediatric programs in the marketplace, generating revenue and—most importantly—providing timely and appropriate care for the next generation.
1. The Challenges of 访问ing Pediatric Healthcare
来源:
1. 结果 and Data: 2019 Main Residency Match (National Resident Matching Program; Washington, DC; April 2019).
2. 同前.
3. 詹姆斯·达伦等人.“通才都去哪儿了?? They Became Specialists, Then Subspecialists” (美国医学杂志, 2017年2月).
4. James Perrin等人., “The Rise in Chronic Conditions among Infants, 孩子们, and Youth Can Be Met with Continued Health System 创新s” (卫生事务, 2014年12月).
5. http://www.cdc.gov/vaccines/schedules/hcp/imz/child-adolescent.html.
6. “孩子和大人有什么不同??” (Centers for Disease Control and Prevention, September 1, 2020).>
2. Strategies to Address Pediatric 访问 Challenges
为儿科患者的家属, accessing care—including identifying a provider, 安排约会, 浏览护理系统, and communicating with the care team—can be stressful and time-consuming. Pediatric hospitals and health systems with a pediatric component should consider patient access a strategic imperative. Below are pediatric-focused access strategies that hospitals and health systems can develop to address this imperative and improve the patient 家庭 experience.
- Redesign provider templates with the patient 家庭 in mind.
- In primary care, slots should be held for well-child checks, sick patients, and new/newborn patients. The provider’s panel size should determine how many slots are held, and at least half of the slots should be open for any appointment type. Additionally, there should be a protocol for scheduling consecutive appointments for siblings.
- In specialty care, time should be reserved as appropriate for interdisciplinary clinics. 在特别的基础上, practices should reserve sessions in advance when providers are in clinic together.
- 如果空间和人员允许的话, all types of practices should consider expanding hours of operation to weeknights and weekends, 如图1所示, to accommodate for work and school schedules.
- 尽可能提供及时的医疗云顶集团.
- Establish a new-patient clinic in specialties where wait times are weeks or months out. These can be staffed by APPs or rotating physicians who can refer to the appropriate physician internally.
- 为新病人保留位置, especially in specialties where there is 紧迫感 to see a provider upon initial diagnosis (e.g.(肿瘤学、骨科).
- Refine centralized access, capacity, and referral management programs. By creating programs that can provide a prospective view of capacity and navigate referrals to the appropriate area based on diagnosis, 紧迫感, 和可用性, pediatric institutions can direct patient families to the appropriate physician internally.
- Collaborate with pediatricians to identify when to refer to which specialist. Some specialties may be overreferred and can be appropriately managed by the patient’s pediatrician, allowing additional access for more clinically urgent patients.
- Utilize technology to collaborate across specialties.
- Create a program to close the loop on all referrals, ensuring that the pediatrician has all available information to resume the child’s care in their next checkup or upon transition out of the specialty.
- Adopt health information exchange programs and strategies so patient families do not need to bear the burden of finding health records from previous providers.
- 方便与护理团队沟通.
- Utilize a patient portal so patient families can see results, 查看和安排约会, 给他们的护理团队发信息.
- Reach out to the patient 家庭 between visits to proactively manage concerns and ask questions.
- Utilize the full care team to care for the child’s needs:
- APPs to treat less-complex patients and/or staff a new-patient triage clinic
- RNs to handle patient communication and outreach
- Educators and coordinators to navigate care with families
3. 儿科准入作为竞争优势
A lack of access to clinical care and communication is an issue across pediatrics in the US, and it is a challenge for health systems across the country to provide timely pediatric care, especially for specialty and subspecialty care. By looking at access through the lens of pediatric patient, 家庭, 提供者的需求, organizations can find effective solutions to combat the challenges they face in the pediatric space.
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关怀云顶集团.
心电图 is committed to improving access; helping organizations optimize their workforces; and creating streamlined, exceptional healthcare experiences for pediatric patients and 他们的家庭.
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